Refund policy

Draft. Last updated 2026-11-05.

What you are buying

Our reports are personalised digital products delivered as a PDF to your account and email, usually within minutes and at most within 24 hours of payment.

When we fix or refund

If the chart is calculated wrongly by us, or we used different birth details from the ones you entered, we will first send a corrected report at no cost. If we cannot correct it, we refund you in full.

If your report is not delivered within 24 hours of payment and we cannot deliver it after you contact us, we refund you in full.

When we do not refund

Once a correct report has been delivered, we do not refund for change of mind, because the report is personalised and cannot be returned.

If you entered the wrong birth details yourself, please contact us; this is not a refund case, but we will tell you your options.

How to ask

Email [email protected] within 7 days of delivery with your order number and what is wrong. We reply within 3 working days.

Approved refunds go back to your original payment method within 14 days.

This policy does not affect your rights under Malaysian consumer law.